Privacy Policy

Netbet Privacy Policy
Your Data Is Safe With Us

This Privacy Policy clearly explains how netbet collects, stores, and protects your personal information. Please read it in full.

Last Updated: January 2026
SSL Encryption
Information Is Secured
Not Sold to Third Parties
International Standards
Regular Updates

1. Introduction & Commitment

Welcome to netbet.plus. We believe your privacy is a fundamental right, not just a legal obligation. This Privacy Policy clearly explains what data we collect, why we collect it, and how we keep it secure.

Netbet is a world-class online gaming platform for players in Bangladesh. By using our services, you are considered to have accepted the terms of this Privacy Policy — so please read it carefully before your first use.

Our Privacy Policy is built in line with international data protection standards. We commit to never selling your data to third parties and never using it for unauthorized purposes without your consent.

In brief: netbet uses your information solely for service improvement, security, and legal compliance. Protecting your privacy is our top priority.

2. Information We Collect

Netbet collects information in several ways. Some is provided directly by you; the rest is collected automatically to help us improve our services.

Information provided directly:

  • Full name, date of birth, and gender.
  • Mobile number and email address.
  • Current address and district.
  • National ID (NID) or passport number (for identity verification).
  • Payment method details (bKash/Nagad/Rocket account number).

Automatically collected information:

  • IP address and device information (OS, browser, screen resolution).
  • Date, time, and location of login.
  • Gaming history and betting patterns.
  • Complete record of transactions.
  • Cookie and session data.
  • Records of conversations with customer support.

Why We Need This Information: This information is needed to verify your identity, process payments, prevent fraud, and deliver a personalized gaming experience.

Type of Information Purpose of Collection Mandatory
Name & Contact Information Account Registration & Communication Yes
NID / Passport Identity Verification (KYC) For Withdrawals
Payment Information Deposits & Withdrawals Yes
Gaming Data Service Improvement & Fraud Detection Automatic
Device & IP Information Security & Fraud Prevention Automatic

3. How Information Is Used

Netbet uses collected data only for the purposes listed below. We never use your information for any unauthorized purpose.

  • To create your account and verify your identity.
  • To process deposits, withdrawals, and other transactions.
  • To send bonuses, promotions, and personalised offers.
  • To provide customer service and support.
  • To detect and prevent fraud, money laundering, and illegal activities.
  • To improve the platform technically and resolve bugs.
  • To fulfill legal and regulatory obligations.
  • To ensure responsible gaming and monitor at-risk behaviour.

Marketing Communications: We may send you promotional messages. You can opt out at any time via your account settings or by contacting support.

4. Data Storage & Security

To keep your data secure, netbet follows the highest industry security standards. Our servers are hosted in internationally certified data centers with 24/7 monitoring.

Security Measures:

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • Payment data stored in compliance with PCI DSS.
  • Two-factor authentication (2FA) option.
  • Regular security audits and penetration testing.
  • Access Control — only authorized personnel can view your data.
  • Firewall and DDoS protection measures.

Data Retention Period:

All data is retained while your account is active. After closure, certain information (transaction records and KYC documents) is kept for up to 5 years in accordance with legal requirements.

Security Breach: In the event of a data breach, we will notify the relevant authorities and affected users within 72 hours.

5. Who We Share Information With

Netbet does not sell your data. However, we may share limited information with trusted partners where necessary to operate our services.

  • Payment Processors: Necessary information shared with bKash, Nagad, and Rocket to process transactions.
  • Identity Verification Services: With approved verification providers as part of the KYC process.
  • Game Software Providers: With licensed game providers for game display.
  • Law Enforcement Agencies: Under legal obligations arising from valid orders or investigations.
  • Regulatory Authority: Upon request from the licensing regulatory authority.

Important: When sharing information with third parties, we ensure through contractual agreements that they uphold the same privacy standards. We never sell your data to advertisers.

6. Cookie Policy

The netbet website uses cookies and similar technologies. Cookies are small files stored in your browser that help improve your browsing experience.

The cookies we use:

  • Essential Cookies: Required to maintain login sessions and ensure site security — the site cannot function without them.
  • Performance Cookies: For page load time and error tracking.
  • Functionality Cookies: To remember your preferred language and settings.
  • Analytics Cookies: For analyzing site usage statistics.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some site features to stop working.

7. Your Rights

You have several important rights over your personal data. netbet respects and upholds each of these rights.

1
Right to Access Information

You may request to see what information we hold about you.

2
Right to Rectification

You may request correction of any inaccurate or incomplete information.

3
Right to Erasure

You may request deletion of your information under certain circumstances.

4
Right to Restrict Processing

In certain cases, you may request that the processing of your data be restricted.

5
Right to Portability

You may request a copy of your data in a machine-readable format.

6
Right to Object

You may object to the use of your information for marketing purposes.

Exercising Your Rights: To exercise these rights, contact our support team. We typically respond within 30 business days. Please note that some data may not be erasable due to legal obligations.

8. Child Protection Policy

Netbet does not collect data from anyone under 18, and minors are not permitted to use the platform. Our services are strictly for adults.

  • Age is verified at the time of registration.
  • Any account found to belong to a minor is closed immediately.
  • If parents have any concerns, they can reach out to our support team.
  • Use of parental control software is recommended.

A Note for Parents: If you believe your child is using netbet, contact support immediately. We will take action as quickly as possible.

9. Policy Changes

Netbet may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, you will be notified by email or via a platform announcement. Continued use of the site after any changes takes effect constitutes acceptance of the updated policy.

Tip: Visit this page regularly and keep your registered email active so you never miss important updates.

10. Contact Us

For any questions or complaints regarding the Privacy Policy, please reach out to our dedicated Privacy Team.

  • Email: [email protected]
  • Live Chat: Click the support icon on the platform
  • Response time: typically within 24–48 hours

Privacy Complaints: If you have any concerns about how your data is processed, please let us know. We take every complaint seriously and work to resolve issues promptly.


Why netbet Your Data Is Secure

We protect your privacy in practice, not just in words. Here are our 6 core security features.

End-to-End Encryption

All data traveling between your device and our servers is encrypted with 256-bit SSL. No one can intercept it in transit.

KYC Verification System

Verifying your identity ensures that no one can open an account or carry out transactions in your name.

Fraud Detection

Advanced AI technology detects suspicious activity in real time and triggers immediate action.

Information Is Not Sold

Netbet never sells your personal data to advertisers or third parties. This is a firm, non-negotiable policy.

Regular Security Audits

Independent security experts regularly audit our systems to identify and address any vulnerabilities before they can cause issues.

You Are in Control

You can view, correct, or request deletion of your information at any time. You are always in control.


About the Privacy Policy Frequently Asked Questions

The questions our users ask most often about the Privacy Policy.

No, never. netbet does not sell your information to any third party. Only limited data is shared with specific trusted partners for essential purposes such as payment processing and identity verification, and they are equally bound by the same privacy standards.

Even after account closure, transaction records and KYC documents are generally retained for up to 5 years to meet legal obligations. Once this period expires, the data is securely deleted.

Yes, you have the right to know what information netbet holds about you. Contact our support team and, after identity verification, we will provide the information within 30 business days.

Disabling essential cookies may prevent login and security features from working, making the site difficult to use fully. Turning off analytics and marketing cookies, however, will not affect core services.

Yes, you can opt out of marketing communications at any time via your account settings or by contacting support. However, important account and transaction-related messages cannot be turned off.

Play with peace of mind knowing your information is secure Play Games

Your privacy is our highest priority at netbet. Register on our secure platform and enjoy the best gaming experience in Bangladesh.

By registering, you agree to netbet's Privacy Policy and Terms & Conditions. 18+ only.

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